Cobourg, ON (September 13, 2018) – The Community Services’ Division is pleased to be launching a new online reservation request system for the 2019 Campground season beginning Saturday, September 29^th. The new reservation system has been created to eliminate the need for citizens to line up and to ensure a fair and equitable process. 

“We want everyone to have just as fair a chance at reserving a campground as the next person,” said Paul Gauthier, Waterfront Operations Manager for The Town of Cobourg. “The Online Reservation Request System is an effective and efficient way for the Town to move forward with an equitable booking process.” 

How Will the 2019 Online Reservation Request System Work for Campers?
Beginning on Saturday, September 29^th at 9 a.m. an electronic booking form will become available on the Town’s Municipal website www.cobourg.ca. This form will allow for up to four (4) booking requests for the 2019 season. All booking requests will require a reservation fee to be paid and a customer profile to be created. Reservation requests will be date and time stamped.Citizens are asked to make all booking requests through this system. 

It’s important to note that reservations will become final once Town staff have contacted you by phone to confirm your booking. Any questions or comments can be directed to Waterfront Operations staff by calling 905-373-2397. 

How Will the 2018 Reservation Request System Work for Campers?
Beginning on Saturday, September 29^th at 9 a.m. all 2018 campers will be able to make reservation requests online. Staff will then contact each applicant in the order received by phone to create the reservation and collect the fee. Booking confirmation letters will be sent out electronically. 

The electronic form will take up to four requests, collect name and contact information. If the requests are able to be fulfilled staff will call the individual in order to finalize the booking. In the event that someone has previously booked a site already requested, staff will review the “notes” section of the form to see if they can use sites that are in your second choice section.

Staff will work diligently to fulfill all requests in a timely manner and to ensure that requests are captured and processed in an efficient and fair way. To that end, it is essential that current phone contact information is on your request so that staff may contact you to work through any reservations that may be conflicting with availability or site requests so that we can accommodate you with the “best available”.

As per past years, no phone call reservations will be taken on the Saturday Booking Day. The office will be open to answer questions and assist but will not be making reservations. Beginning Monday, October 1st starting at 9:00 am phone calls and walk-in reservations will be created.

All reservation bookings will be done in accordance with the Booking Day Rules posted below. For additional information on the interim booking procedures please contact the Town of Cobourg Campground office at 905-373-7321.

Victoria Park Campground Booking Day Rules
Booking Day reservations are subject to the following:

 Booking Day for the 2019 season is September 29th, 2018 beginning online at 9:00 am by filling out the request form.

 Please ensure that you are available by phone at all times between 9:00 am and 9:00 pm on booking day. It will also expedite your booking process to have your date requests ready and site preferences (more than one). Booking phone calls will be limited to 10 minutes.

 Each reservation must be secured with a $12.00 + HST, non-refundable Visa, MasterCard reservation fee payment on booking day at the time of booking reservation.

 Beginning Monday October 1st reservations by phone or in person may pay by Visa, MasterCard, Cash or Debit.

 Reservation fees cover administration costs. They are in addition to camping fees, and are non-refundable and do not go towards your campsite registration fees.

 Reservations are non-transferable and cannot be assigned from one person to another at any time. If you are unable to keep your reservation it must be cancelled in accordance with the Victoria Park Campground Cancelation Policy. Staff will assign canceled site(s) to the appropriate guest on the waiting list.

 A campsite can be reserved for a minimum of one (1) night and a maximum of 30 consecutive nights.

 Individuals are limited to a maximum of four (4) site reservations per booking with the exception of theme weekends. Individuals can only book one site for each theme weekend such as Canada Day Weekend, Sandcastle Weekend, and Ribfest Weekend.

 A two (2) night minimum stay is required on the Victoria Day (May) long weekend as well as all weekends from June 22nd to September 3rd. No refunds will be issued during these time periods for a shortened stay.

 Victoria Park Campground Management reserves the right to decline or cancel any reservation from anyone who, at the manager’s sole discretion, is deemed to be in contravention of any of the reservation booking rules or regulations of the Town of Cobourg.

NOTE: Cancelation of reservations due to inclement weather is subject to the Victoria Park Campground Cancelation Policy. Cancellations must be arranged with office staff 24 hours in advance of check in time for the scheduled arrival date. All customers failing to provide 24 hours cancelation notice will be charged one night’s stay.