Program & Service Updates

The Art Gallery of Northumberland is open. 

Visit www.artgalleryofnorthumberland.ca and engage with the AGN on Facebook, Instagram, Twitter, and YouTube to learn about the Permanent Collection, upcoming new shows, and behind-the-scenes work.

Virtual consultations and meetings will continue, and the following in-person services available through the Building and Planning Department by appointment:

• Building, Sign, Pool & Plumbing Permit administration, including application receipt, processing, payment, plans review, inspections, enforcement
• Liquor License Approvals
• Emergency building inspections, property standards services and other critical life safety related matters
• Permit database management and reporting (CityWorks Permits, Land and Licensing – PLL)
• Review of Planning Act applications
• Review of Heritage Act and Heritage Permit applications
• Information requests or complaints that involve emergency and/or life safety related matters
• Planning Act application database management and reporting (CityWorks Permits, Land and Licensing – PLL)

All business and communication is encouraged to continue through email, video conferencing or by phone, and application and plan submissions be conducted using digital means and/or courier wherever possible.

Contact the Building and Planning Department

Phone: 905-372-1005

Email: planninginfo@cobourg.ca. 

Debit and cheque payments are preferred for the following transactions:

• Garbage Tags
• Parking Ticket Payments (can also be paid online https://parking.cobourg.ca/)
• Parking Permits (can also be paid online https://parking.cobourg.ca/)
• Tax Payments (online banking payments, drop box and mail still preferred)
• Transit Passes

In-person appointments for questions regarding tax accounts or accounts receivable inquiries may be made in advance by calling 905-372-8944 or by emailing: Tax Accounts: taxes@cobourg.ca | Accounts Receivable: accountspayable@cobourg.ca

Tax Payment Options are as follows: 

Pre-authorized Payment Plan

We allow taxpayers to pay their taxes on a monthly basis, free of administration fees.  An application form is enclosed or can be found on our website at www.cobourg.ca.  

Online Banking/Telephone Banking

At most financial institutions, our payee name is listed as “Cobourg Tax”.  Your 15-digit roll number starting with zero and ending with a minimum four zeros is required for setup. 

Drop Box

There is a 24-hour drop box located on the west side of Victoria Hall located at 55 King Street West, Cobourg, Ontario.  

Mail

Payments should be forwarded to the following address: 

The Town of Cobourg, 55 King Street West, Cobourg, Ontario K9A 2M2 

We accept postdated cheques. The cheque should be dated for the due date to avoid a penalty. 

Credit Card

We offer a credit card payment option, this is provided by Paymentus Corporation, an independent third-party who provides an automated payment service that accepts Visa and Mastercard.  There is a fee charged by Paymentus for this service.  The link to this can be found on our website at www.cobourg.ca. 

Contact the Finance Department

Phone: 905-372-4944 (all voicemails will be checked and returned promptly)

taxes@cobourg.ca – for all tax account and accounts receivable inquiries

accountspayable@cobourg.ca – for all invoices requiring payments

The Fire Department Administration Building is open to the public. Residents are encouraged to continue to access services remotely whenever possible. In-person appointments can also be arranged.

Contact the Cobourg Fire Department

Phone: 905-372-9789

Email: fire@cobourg.ca 

• In-person commissioning services and marriage licences will continue to be provided.
• Hybrid Council, Committee and Public Meetings will continue until further notice.
• In-person inquiries of the Municipal Clerk Office to be provided.
• In-person Dog Tag Licensing to be provided.
• Bylaw enforcement operating as usual.

The Cobourg Community Centre  is open. 

Contact the Community Services Division

Phone: 905-372-7371  (Monday to Friday from 8:30 a.m. until 4:30 p.m.)

The Cobourg Police Station, located at 107 King Street West, is open to the public under new COVID-19 procedures with the hours of operation of 8:00 a.m. to 8:00 p.m. The public washroom will be available during these times.

Community members continue to be encouraged to take advantage of the online services available through the Cobourg Police Service’s website. Anyone requiring fingerprint services must call to book an appointment.

The following services can be completed online by visiting www.cobourgpoliceservice.com:

•  Criminal Record Check Application
•  Freedom of Information Request
•  Motor Vehicle Collision Report Request
•  Online Reporting of non-emergency crime
•  Bike registration

Before attending 107 King Street West:

• Check www.cobourgpoliceservice.com to see if the service you require can be completed online.
• If you are feeling sick, please do not attend the station. A Cobourg Police Service member can help you over the phone by calling (905) 372-6821.

What to expect when they visit 107 King Street West:

A Cobourg Police Service member will be available to assist in the process and answer any questions. 

• All visitors must physically distance, ensuring safe distancing of at least two metres (6 feet) between themselves and others. Floor markers will be located on the ground as a guideline.
• Upon entering the building, visitors will be required to sanitize their hands. Hand sanitizer will be available to everyone.
• A contactless screening unit will take the visitor’s temperature, and a series of standard health screening questions and contact tracing questions will be asked.

If any screening questions are answered ‘yes’ or if the temperature is over 38°C, the visitor will be denied access to the building, and assistance will be offered in an alternative manner. If the visitor has an emergency matter, they will be directed appropriately to access emergency services.

Contact the Cobourg Police Service

Phone: 905-372-6821

The Cobourg Public Library is open. 

Contact the Cobourg Public Library

Phone: 905-372-9271

Operating business as usual. All business and communication is encouraged to continue through email, video conferencing or by phone.  

The Roads and Sewers Department can be contacted to report a maintenance concern 24 hours every day by calling 905-372-9971 or report online at: https://www.cobourg.ca/en/town-hall/Report-a-Problem.aspx#.

Contact the Public Works Division

Engineering Inquiries: 905-372-9971

Public Transit and Parking: 905-372-4555

Environmental Services: 905-372-7332

Venture13 Innovation and Entrepreneurship Centre

Venture13 has re-opened for public bookings and events. 

Additional updates will be provided on the website www.venture13.ca or by calling 289-677-5490.