(Issued December 8, 2022) – The Town of Cobourg is seeking feedback from residents to inform the development of a Customer Service Strategy and Implementation Plan.

The Town of Cobourg is looking to continuously improve how the organization delivers services and engages with customers.  To achieve this, the Town has undertaken a project in partnership with Customer Service Professionals Network (CSPN) to develop a comprehensive Customer Service Strategy and Implementation Plan. This plan will define the Town’s service philosophy, guiding principles and outline a strategic action plan that is built around the needs of residents, businesses, other stakeholders, and the Town.

The Customer Service survey will be available until January 6, 2023. Residents can access the survey via the Town of Cobourg website www.cobourg.ca .

Community feedback is essential to this project. In addition to the resident survey, the Town of Cobourg has been working with local businesses and organizations to provide input through a series of Focus Group sessions. The results of the engagement opportunities will be presented to Staff and Council in the new year.

For additional information, please contact the Legislative Services Division at 905-372-4301.

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Media Contacts
Kara Euale                                                                                               
Manager, Communications                                    
Town of Cobourg                                                  
p: 905-372-4301 x 4105                                        
e: keuale@cobourg.ca                                            

About The Town of Cobourg
The Town of Cobourg is a lakeside community (population 20,500) located on the north shore of Lake Ontario halfway between Toronto and Kingston and has been recognized multiple times by MoneySense Magazine as “One of Canada’s Best Places to Live” in populations under 25,000.

Founded in 1798, Cobourg is rich in heritage offering a vibrant downtown, sophisticated small town atmosphere and renowned waterfront that serves as a popular getaway destination.  As the largest town in Northumberland County, Cobourg is personified by historic Victoria Hall, hosts a 27.4 million community centre, an educated and skilled labour force, flourishing commercial sector and supportive municipal government. Cobourg has received the Federation of Canadian Municipalities